Do you have questions or need assistance? Check here to see if your question is answered, or write us a message in the form below.
1. Create an account at returnthis.net.
2. Once logged in, you can scan the QR codes with your smartphone and register them.
3. If you don’t have a smartphone handy, you can enter the number below the QR code in the input field on the homepage.
This feature will be available on the 18th of November.
2. Once logged in, you can scan the QR codes with your smartphone and register them.
3. If you don’t have a smartphone handy, you can enter the number below the QR code in the input field on the homepage.
This feature will be available on the 18th of November.
All major models and brands have had a built-in QR scanner in the camera app since 2017. Sometimes, you may need to enable the scanner in the system settings. No additional third-party apps are required.
As many as you like. You can order new pin stickers and keychains from the returnthis shop at any time, and all items will link back to your user account. You can also share your registered pin stickers with family or friends.
Failing to report a found item valued over 10 euros constitutes a criminal offense. Misappropriation of found property can result in a fine and even imprisonment for up to three years.
If the owner does not respond via returnthis email within 8 weeks, the item (if its value is over 10 euros) must be handed over to a lost and found office. Otherwise, the finder could be guilty of misappropriation of lost property and could face a fine.
Very high. Since returnthis pin stickers are designed to be highly visible and self-explanatory, more and more people are using returnthis.
Returnthis was designed specifically for travel. The profile of your item will automatically be translated into the language of the country or into English as soon as your pin sticker is scanned. You should only adjust your personal text about the item in the local language or English while you are traveling. See our page: Your secured web profile.
Your data is 100% secure with returnthis. We use the highest security levels for personal data and comply with all necessary measures under the EU Data Protection Regulation. Since data protection and the secure return of items are particularly important to us, we continuously optimize our system.
To make the handover from finder to owner easier, here are a few tips:
1. Do not provide an address if your house key is lost. Generally, you should avoid giving out your last name and address unless absolutely necessary.
2. Try to arrange the handover at a public location.
3. If possible, pay the agreed finder’s fee in cash.
1. Do not provide an address if your house key is lost. Generally, you should avoid giving out your last name and address unless absolutely necessary.
2. Try to arrange the handover at a public location.
3. If possible, pay the agreed finder’s fee in cash.
Please go ahead with your question or feedback.
For business inquiries or partnerships: